Data Deletion

This page explains how to ask Sendrin to delete your data, including data connected through Meta (Facebook / WhatsApp), and what happens when you do. It supplements our Privacy Policy.

1. How to request deletion

Email privacy@sendrin.com from the email address registered on your Sendrin account, with the subject "Data deletion request". Include:

• Your account email and, if you have several, the organization or application name.
• Whether you want your whole account deleted, or only specific data (for example one application, or a WhatsApp connection).

We may ask you to confirm the request from your registered address before we act on it, so that nobody else can delete your data.

2. If you received a message sent through Sendrin

Sendrin delivers messages on behalf of the businesses that use it, and that business decides what to send you. To have your phone number, email address, or message history removed, contact the business that messaged you first. You can also write to us at the address above with the phone number or email address concerned and, if you know it, the business that contacted you, and we will pass the request on or act on it where we hold the data ourselves. To stop WhatsApp messages, reply STOP to the message.

3. Data connected through Meta (Facebook / WhatsApp)

If you connected a WhatsApp number using "Connect WhatsApp", Sendrin holds the identifiers of your WhatsApp Business Account and phone number, and the access token Meta issued so we can send on your behalf. You can revoke that access at any time in Meta Business Settings under Integrations, Connected apps, by removing Sendrin. Ask us to delete the connection and we remove those identifiers and the stored token as part of your request.

4. What we delete

• Your account profile and organization details.
• Applications, API credentials, templates, and configured provider credentials (including WhatsApp/Meta tokens).
• Recipient data and message content held for delivery, and WhatsApp consent records.
• Delivery logs and activity history linked to your account, deleted or anonymized.

5. What we may keep

We keep only what the law or a legitimate security need requires: billing and tax records for the period the law requires, and limited security and abuse-prevention logs. Anything we keep is restricted to that purpose. Backups are overwritten on their normal rotation cycle.

6. How long it takes

We confirm receipt of your request and complete deletion within 30 days. We email you when it is done. Deletion of an account is permanent and cannot be undone.

7. Contact Us

Questions about this page can be sent to privacy@sendrin.com, or by mail to Knowledge Park-2, Greater Noida, Uttar Pradesh 201310, India.